The first Mandate between the Government and the NHS Commissioning Board, setting out the ambitions for the health service for the next two years was published on 13th November.

The NHS Mandate is structured around five key areas where the Government expects the NHS Commissioning Board to make improvements:

• preventing people from dying prematurely
• enhancing quality of life for people with long-term conditions
• helping people to recover from episodes of ill health or following injury
• ensuring that people have a positive experience of care
• treating and caring for people in a safe environment and protecting them from avoidable harm.

Through the Mandate, the NHS will be measured, for the first time, by how well it achieves the things that really matter to people.
The key objectives contained within the Mandate include:

• improving standards of care and not just treatment, especially for the elderly
• better diagnosis, treatment and care for people with dementia
• better care for women during pregnancy, including a named midwife responsible for ensuring personalised, one-to-one care throughout pregnancy, childbirth and the postnatal period
• every patient will be able to give feedback on the quality of their care through the Friends and Family Test starting from next April – so patients will be able to tell which wards, A&E departments, maternity units and hospitals are providing the best care
• by 2015 everyone will be able to book their GP appointments online, order a repeat prescription online and talk to their GP online
• putting mental health on an equal footing with physical health – this means everyone who needs mental health services having timely access to the best available treatment
• preventing premature deaths from the biggest killers
• by 2015, everyone should be able to find out how well their local NHS is providing the care they need, with the publication of the results it achieves for all major services.

http://www.dh.gov.uk/health/2012/11/nhs-mandate/

• The Mandate: A mandate from the Government to the NHS Commissioning Board: April 2013 to March 2015
• The Government’s response to the consultation on the draft mandate to the NHS Commissioning Board
• Equality Analysis
• Reference document for policy impact assessments
• Financial Directions to the NHS Commissioning Board

Watch Jeremy Hunt present the Mandate to Parliament:

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 Reaction:

• BBC News – Is the NHS Mandate really that radical?  and NHS Mandate ‘a historic moment’
• Nursing Times 
• NHS Commissioning Board 
• BMA  = British Medical Association 
• RCN – Royal College of Nursing
• Guardian –Will the government’s mandate put patients at the heart of the NHS?
• Telegraph – Ministers hail first ‘contract’ with NHS